Compass's launch of a 9-5 support line, 5 days a week

Compass has upgraded our current customer support system to include a ticketing system too manage our clients support queries

May 31st 2020 · 5 min reading

Compass IoT System

Compass IoT is an analytics-focused startup that aggregates transport data to help infrastructure planning teams form more informed decisions. Our software takes complex data operations and puts it in an easy-to-understand visual platform so that teams can better interpret the analytics and form actionable plans.

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New dedicated support process for managing enquiries.

Compass has upgraded our current customer support system to include a ticketing system to improve the management and monitoring of customer enquiries, standardise support processes, and develop a more comprehensive FAQ offering.

Our support team are available 9am-5pm on Monday to Friday, with the exclusion of some public holidays.

Support process includes:

  • Designated support email address support@compassiot.com.au
  • Online ticketing system to better manage and track user requests
  • Introduction of dedicated account management scheme for customers

    • Compass IOT is an analytics-focused startup that aggregates transport data to help infrastructure planning teams form more informed decisions. Our software takes complex data operations and puts it in an easy-to-understand visual platform so that teams can better interpret the analytics and form actionable plans.